Internet Reputation Protector

Reputation Management Solutions

Reputation

Automated
Customer Review
Management

If you want to easily collect and manage more customer reviews, we can help.

• Collect more customer reviews with automated email and text campaigns that are customized to request reviews from your target audience
• Receive instant notifications of new reviews
• Automatically promote new reviews on your website

Performance

Work as a Team and

Track
Performance
with Leaderboards

Don’t let closing a sale be the end of your customer interaction. Motivate your employees to work together and collect more reviews from satisfied customers to boost your reputation.

• Improve team productivity and collect more reviews with an employee leaderboard
• Drive healthy competition by tracking requests, reviews, and ratings for each employee

Promote Your Business in 50+ Top Directory Listings

Promote Your
Business in 50+ Top
Directory Listings

Easily secure and monitor your business information with directory listings on popular review sites like Google, Facebook, Yelp, and more, making it easier for customers to find your business and leave reviews. Compile your positive reviews from more than 150 review sites into a single SEO-optimized business profile. Highlight the reviews you want people to see in online search results, and that will help you get more leads!

Assign Tickets to Employees

Assign Tickets to Employees

for Quicker Replies

Show your customers you care about their feedback by resolving issues quickly and thanking them for positive reviews. We help make sure your customers are never left hanging.

• Resolve problems proactively by assigning support tickets for reviews and social media comments
• Track issue resolution and measure employee performance with detailed service reports

Fix Problems Before They Arise with

Engaging Customer Surveys

Sometimes the customers who don’t complain are the least satisfied. Don’t lose a customer because you don’t know they’re unhappy – we help you stay connected throughout the entire customer journey and resolve issues before they arise.

• Easily design custom surveys that engage customers in real-time
• Measure customer experience, employee satisfaction, conduct market research, and more

Stay Ahead of the Competition with

Data Insights

Don’t lose customers by flying blind. We’ll help you gain an edge by mapping out customer sentiment trends using information from your competitor’s reviews as well as your own.

• Identify the root causes driving sentiment for reviews, social media comments and survey responses
• Get the same insights into your competitors’ customers that you have for your own
• Benchmark strengths and weaknesses and identify opportunities to capture market share
• Turn insights into actions that drive meaningful results

Customer Communication Solutions

Today’s customers expect fast and helpful responses to their messages. Our customer communication solutions help you consolidate and streamline your customer interactions to make it easy to stay connected. We’ll help make sure you never miss a sale simply because you forget to check your messages. Here’s what you’ll get:

One Inbox

All Your Customer Messages in

One Inbox

66% of customers have used at least 3 different communication channels to contact a business. With all these separate channels, it's easy for messages to slip through the cracks. We’ll help make sure you can easily reply to all your customers’ messages on one simple platform.

View and respond to messages from customers on any channel using one inbox, including:

• Webchat
• Text messages
• Facebook Messenger

Website Chat Features

Make it Easy to Connect with Customers through

Website Chat Features

79% of businesses say live chat has a positive effect on sales, revenue, and customer loyalty. Don't lose business when your office is closed - be available 24/7 without extending business hours using our website chat features.

• Chat live with your website visitors or use our Chatbot feature to automatically reply to questions
• Use this customizable widget to capture leads and communicate more effectively

Mass Text Messaging

Reach Customers Directly with

Mass Text Messaging

Customers open 98% of text messages, compared to just 20% of emails Don't lose a customer just because they never check their email. We’ll help you reach your customers through their preferred communication channel.

• Easily send text messages to 200 customers at once
• Send up to 1,000 texts per month for each business location
• This feature can be used to advertise promotions and make announcements

The Ultimate Solution to Improving Your Online Customer Relations

By combining our reputation management and customer interaction solutions, we’re able to offer everything you need to enhance your online customer relationships in one affordable package. We’ll make sure customers are attracted to your website, engaged by your services, and delighted with their experience. Don’t worry about spending extra time and resources finding reviews and communicating with your customers - we’ll help streamline the whole process so you can make more sales and satisfy your customers easily and automatically.

View Plans & Pricing

Standard

Reputation Management

$189

Per Month, Per Location
$189 one-time setup

$1995

Per year, Per location
No setup fee

What You Get:
  • Secure Directory Listings
  • Monitor and Collect Reviews
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Professional

Reputation Management + Interactions

$299

Per Month, Per Location
$299 one-time setup

$3157

Per year, Per location
No setup fee

What You Get:
  • Secure Directory Listings
  • Monitor and Collect Reviews
  • Customer Communication Management:
    • Webchat
    • Text Messages
    • Facebook Messenger
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Premium

Reputation Management +
Interactions + More!

$399

Per Month, Per Location
$399 one-time setup

$4213

Per year, Per location
No setup fee

What You Get:
  • Secure Directory Listings
  • Monitor and Collect Reviews
  • Customer Communication Management:
    • Webchat
    • Text Messages
    • Facebook Messenger
  • Reviews Support Ticketing
  • Customer Surveys
  • Data Insights

SIGN UP TODAY AND WE’LL WAIVE THE SETUP FEES

Compare Plans

The Pool Marketing Site has crafted a complete solution to bridge the communication gap between your business and your customers. We offer more features at a fraction of the price of other comparable services!

We can help you collect more online reviews and manage your directory listings. And, for the first time ever, we’re bundling in our brand new text messaging and web chat program!

Standard

Professional

Premium

We secure your business listings across 50+ sites

Monitor reviews from 250+ sites from one dashboard

Receive instant or daily review alerts via email or SMS

Set alerts based on review rating, review source, keywords

Automatically get new reviews via SMS, MMS, email, website, kiosks

Get new reviews on third party review sites or your own website

Integration with 1000+ apps, CRMs, PMSs

Direct Google Reviews – private API integration with Google

Create and track reviews goal on individual or all review sites

Respond to reviews on third-party sites directly from one dashboard

Review Response Templates

Auto-respond to reviews

Automatically flag reviews with spam or slander

Bulk review management using review tagging and ticketing

Tag employees to reviews to manage performance

Internet Reputation Protector microsite showcasing business information, and reviews

Microsite ranks on Google search

Google seller ratings: Display 5-star ratings in Google Adwords campaigns

Showcase reviews on your business website via iFrame or API

Auto-share reviews on Facebook and Twitter

Create campaigns for reviews, customer surveys, and promotions

Create automated workflows, drip or instant campaigns

Create custom HTML templates to match your brand and voice

End-to-end conversion funnel report

Reviews and ratings over time, by source, by location, by custom hierarchy

Customer satisfaction over time, by location

Net promotor score (NPS) for surveys, 3rd party reviews

Employee leaderboard

Visitors traffic report

Download reports in Excel / PDF

Role-based dashboards at corporate, regional, branch level

Custom hierarchy and filters – regions, locations, products, employees

Create your own user experience by integrating our REST APIs

Setup custom user roles & role-based permissions

Execute bulk operations via UI or excel for 1000s of locations, users

Unified inbox for web chat and 2-way texting

Initiate and archive conversations

Receive emails alerts and push notifications

Capture and turn website visitors into leads with web chat

Customized chat window to match your website

Enable chat for multiple websites and locations

Chat in real-time with customers while they are on your website

Web chat automatically respond to frequently asked questions about your business

Easily send text messages to 200 customers in one go

Create surveys for customer, employee, product, brand experience

Mix and match multiple question types

Add advanced skip and display logic to increase question relevance

Distribute surveys via Email, SMS

Net Promoter Score (NPS) survey reporting

Include 3rd party review request within survey

Reply to survey respondent via email

Convert survey responses into service tickets

Role-based survey response alerts for locations and teams

Create support tickets from reviews, social mentions, surveys

Assign tickets to employees, track issue resolution

Receive email alerts for service ticket creation and updates

Advanced reporting to track ticket resolution

Analyze customer feedback trends

Understand what’s working, what needs attention

Location analysis – understand relative operational performance

Create and manage custom categories and subcategories

Edit snippets – refine insights based on business priorities

Download insights as Excel / PDF reports

Compare Internet Reputation Protector vs Podium, Broadly & Chekkit

Internet Reputation Protector

Podium

Broadly

Chekkit

Direct Google reviews (Private Google API)

Respond to Google reviews (GMB integration)

Microsite (Google Maps & reviews integration)

We secure your business listings across 50+ sites

Monitor reviews from one comprehensive dashboard

150+ sites

15 sites

3 sites

2 sites

New review alerts – instant, daily and weekly

Via Email

Via SMS

Filtered by review source

Filtered by review ratings

Role-based dashboards and custom alert routing at corporate, regional, branch level

Custom hierarchies for regions, locations, products, ratings, sources, and employees

Create and track goals for review volume

Get new reviews online – on 3rd party sites and on Internet Reputation Protector

Review request automation

Integration with 1000+ apps, CRMs, PMSs

Create automated workflows for review request campaigns

Create campaigns for efficient mailout

Instant campaign

Drip campaign

Create and manage campaigns for:

Reviews

Customer Experience Score

Surveys

Promotions

Create custom HTML templates to precisely match your branding

End-to-end conversion funnel report

Advanced campaign reporting

Respond to reviews on third-party sites directly from one dashboard

Review Response Templates

Auto-respond to reviews

Tag employees to reviews to manage performance

Custom microsite showcasing business information, Internet Reputation Protector reviews, Webchat. The microsite is integrated with Google maps and Google reviews

Google seller ratings: Display 5-star ratings in Google Adwords campaigns

Showcase reviews on your business website via iFrame or API

Auto-share reviews on Facebook and Twitter

Unified inbox for 2 way communication for online web chat, facebook messenger and text messaging

Employee leaderboard

Reviews and ratings over time, by custom hierarchy

Reviews and ratings over time, by location

Customer satisfaction over time, by location

Reviews and ratings by source

Net promoter score (NPS)

For surveys

For 3rd party reviews & social media posts

Visitors traffic report

Download reports in Excel / PDF

Create and manage customer database

Get new reviews

Text reviews

Image & video reviews

Manage reviews

Share reviews to social channels, review microsite

Create custom surveys

Mix and match multiple question types

Add advanced skip and display logic to increase question relevance

Distribute surveys via Email & SMS

Segment by customer journey, moments of truth

Net Promoter Score (NPS) survey reporting

Include review request within survey & reply to survey respondent via email

Convert survey responses into service tickets

Role-based survey response alerts for locations and teams

Multiple locations supported

Create support tickets from reviews, social mentions, surveys

Assign tickets to employees and track issue resolution with reporting

Receive email alerts for service ticket creation and updates

Customer feedback analysis using NLP – understand what’s working, what needs attention

Location analysis – understand relative operational performance

Create and manage custom categories and subcategories

Edit snippets – refine insights based on business priorities

Download insights as Excel / PDF reports

Benchmark vs. competitors at brand, location, product level

Access public review data for all your competitors

Compare reviews and ratings over time, by source, by category

Track brand mentions for your competitors on 30M+ sites and social channels including Facebook, Twitter, Linkedln, YouTube

Analyze customer feedback trends

Our Customers Love Us

View More Clients Reviews

I’m Ready to Take Control of My Online Reputation.
Sign Me Up for a Demo!

Questions? Contact us for more information

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