Internet Reputation Protector

Internet Reputation Protector

All-in-One Reputation and Communication Solution

Manage Your Online Reputation and
Stay Connected with Your Customers

Your one-stop shop to position, promote, and protect your business

Never lose a customer over poor online reviews or slow response times. Our Internet Reputation Protector makes it easy to manage your reviews, customer communication, directory listings, and more with simple yet powerful solutions. The Internet Reputation Protector improves two key aspects of your online presence – reputation management and customer communication.

Reputation Management Solutions

Review
Management

Easily collect and manage more
customer reviews

Monitor

Monitor

Access all your customer reviews, from every source, in one dashboard.

Generate

Generate

Easily collect more reviews with automated email and text campaigns.

Promote

Promote

Automatically share your reviews across channels.

Directory Listings
Management

Promote your business in 50+
top directory listings

Manage

Manage

Easily secure, manage and monitor your business information.

SEO

SEO

Rank higher and accurately in search engine results.

Auto Sync

Auto Sync

Save time with listings that automatically update across all sites and platforms.

Ticketing

Assign tickets to employees for
quicker replies 

Ticket Management

Ticket
Management

Resolve problems proactively by assigning support tickets for reviews.

Real Time Alerts

Real Time Alerts

Notifications are sent to specific employees when a new ticket is assigned and each time its status changes.

Reporting

Reporting

Track issue resolution and measure employee performance with detailed service reports

Add-on feature starting at $75/mo Available only with the Professional Plan

Text Message
Surveys

Fix problems before they arise
with customer surveys

Engage

Engage

Easily design custom surveys that engage customers in real-time.

Measure

Measure

Customer experience, employee satisfaction, and more.

Transform

Transform

Turn feedback into improved experiences.

Add-on feature starting at $75/mo Available only with the Professional Plan

Insights

Stay ahead of the competition

Compare

Compare

Get the same insights into your competitors’ customers that you have for your own.

Identify

Identify

Determine the root causes driving sentiment for reviews, social media comments and survey responses.

Capture

Capture

Benchmark strengths and weaknesses and identify opportunities to gain new customers.

Add-on feature starting at $75/mo Available only with the Professional Plan

Benchmarking

Analysis through customer feedback

Sentiment Trends

Sentiment
Trends

Humanize big data to understand the sentiments expressed in feedback and improve operations.

Compare

Compare

Measure sentiment for products and services against industry leaders at a brand, national or local level.

Evaluate

Evaluate

Drill down into specific topics, keywords, and adjectives driving customer sentiment.

Add-on feature starting at $75/mo Available only with the Professional Plan

Referrals

Make it easy for your current customers
to refer new customers.

Request

Request

Send your happy customers a referral request in just a couple of clicks.

Brand Exposure

Brand Exposure

Customers can refer your business on social media, or directly with their family and friends through email and messaging apps.

Automate

Automate

Completely automate your referral campaigns and get new leads.

Add-on feature starting at $85/mo Available only with the Professional Plan

Customer Communication Solutions

Inbox

Receive all your customer messages in
one inbox

Stay Informed

Stay Informed

Threaded conversations allow for all team members to stay up to date throughout the customer journey.

Ready to Use<br />
Templates

Ready to Use
Templates

Easily and quickly respond to reviews with templates.

Ready to Use<br />
Templates

GMB, FB and IG
Messaging

Chat with customers over Google, Facebook and Instagram messaging.

Receptionist

Receptionist

Turn missed calls into voicemail transcripts and respond via text.

Video Chat

Video Chat

Start video calls instantly on any device, from one inbox.

Webchat

Get new business in real time from
your website

Lead Management

Lead
Management

Each conversation gathers a name and a phone number, so you can focus on closing the deal instead of collecting contact details.

Live Chat

Live Chat

Engage your website visitors in real-time.

Chatbot

Chatbot

Our chatbot automatically answers FAQs, freeing up your team’s time.

Mass Texting

Send Text Messages to a Large Number
of Contacts in One Click

Schedule

Schedule

Send out texts to be delivered on a set date and time, or over a period of time.

Reporting

Reporting

Get real-time data on all your text messaging with advanced analytics.

Contact List

Contact List

Easily upload your contacts in bulk or integrate with your CRM.

Add-on feature starting at $189/mo for 2,000 text/mo Available only with the Professional Plan

The Ultimate Solution to Improving Your Online Customer Relations

By combining our reputation management and customer interaction solutions, we’re able to offer everything you need to enhance your online customer relationships in one affordable package. We’ll make sure customers are attracted to your website, engaged by your services, and delighted with their experience. Don’t worry about spending extra time and resources finding reviews and communicating with your customers - we’ll help streamline the whole process so you can make more sales and satisfy your customers easily and automatically.

View Plans & Pricing

Standard

Reputation Management

$189

Per Month, Per Location
$189 one-time setup

$1995

Per year, Per location
No setup fee

What You Get:
  • Secure Top 50+ Directory Listings
  • Monitor and Collect Reviews:
    • Send Review Requests by Email or Text
    • Receive Instant Email, Text, or App Alerts When You Receive a New Review
    • Respond to Google & Facebook Reviews from the Dashboard
  • Customize Your Dashboard:
    • Branded Review Request Invitations
    • Add Custom Fields to Contact Information
    • Organize Your Customers by Tags for Easy Sorting
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*Coming soon: Google and Instagram Messaging Integration!

Professional

Reputation Management + Interactions

$299

Per Month, Per Location
$299 one-time setup

$3157

Per year, Per location
No setup fee

What You Get:
  • Secure Top 50+ Directory Listings
  • Monitor and Collect Reviews:
    • Send Review Requests by Email or Text
    • Receive Instant Email, Text, or App Alerts When You Receive a New Review
    • Respond to Google & Facebook Reviews from the Dashboard
  • Customize Your Dashboard:
    • Branded Review Request Invitations
    • Add Custom Fields to Contact Information
    • Organize Your Customers by Tags for Easy Sorting
  • Customer Communication Management:
    • One Unified Inbox from Multiple Platforms
    • Assign Conversations by Department or Employee
    • Threaded Conversation History
  • Communication Platform Integrations:
    • Webchat
    • Video Chat
    • Text Messages
    • Facebook Messenger
    • Instagram Messaging
    • Google Messaging

Explore Our Add-Ons

  • Customizable, ready-made templates for your business.
  • Service reminder and appointment confirmation templates complete with branded graphics and text.

Compare Plans

The Pool Marketing Site has crafted a complete solution to bridge the communication gap between your business and your customers. We offer more features at a fraction of the price of other comparable services!

We can help you collect more online reviews and manage your directory listings. And, for the first time ever, we’re bundling in our brand new text messaging and web chat program!

Standard

Professional

Premium

We secure your business listings across 50+ sites

Monitor reviews from 250+ sites from one dashboard

Receive instant or daily review alerts via email or SMS

Set alerts based on review rating, review source, keywords

Automatically get new reviews via SMS, MMS, email, website, kiosks

Get new reviews on third party review sites or your own website

Integration with 1000+ apps, CRMs, PMSs

Direct Google Reviews – private API integration with Google

Create and track reviews goal on individual or all review sites

Respond to reviews on third-party sites directly from one dashboard

Review Response Templates

Auto-respond to reviews

Automatically flag reviews with spam or slander

Bulk review management using review tagging and ticketing

Tag employees to reviews to manage performance

Internet Reputation Protector microsite showcasing business information, and reviews

Microsite ranks on Google search

Google seller ratings: Display 5-star ratings in Google Adwords campaigns

Showcase reviews on your business website via iFrame or API

Auto-share reviews on Facebook and Twitter

Create campaigns for reviews, customer surveys, and promotions

Create automated workflows, drip or instant campaigns

Create custom HTML templates to match your brand and voice

End-to-end conversion funnel report

Reviews and ratings over time, by source, by location, by custom hierarchy

Customer satisfaction over time, by location

Net promotor score (NPS) for surveys, 3rd party reviews

Employee leaderboard

Visitors traffic report

Download reports in Excel / PDF

Role-based dashboards at corporate, regional, branch level

Custom hierarchy and filters – regions, locations, products, employees

Create your own user experience by integrating our REST APIs

Setup custom user roles & role-based permissions

Execute bulk operations via UI or excel for 1000s of locations, users

Unified inbox for web chat and 2-way texting

Initiate and archive conversations

Receive emails alerts and push notifications

Capture and turn website visitors into leads with web chat

Customized chat window to match your website

Enable chat for multiple websites and locations

Chat in real-time with customers while they are on your website

Web chat automatically respond to frequently asked questions about your business

Compare Internet Reputation Protector vs Podium, Broadly & Chekkit

Internet Reputation Protector

Podium

Broadly

Chekkit

Direct Google reviews (Private Google API)

Respond to Google reviews (GMB integration)

Microsite (Google Maps & reviews integration)

We secure your business listings across 50+ sites

Monitor reviews from one comprehensive dashboard

150+ sites

15 sites

3 sites

2 sites

New review alerts – instant, daily and weekly

Via Email

Via SMS

Filtered by review source

Filtered by review ratings

Role-based dashboards and custom alert routing at corporate, regional, branch level

Custom hierarchies for regions, locations, products, ratings, sources, and employees

Create and track goals for review volume

Get new reviews online – on 3rd party sites and on Internet Reputation Protector

Review request automation

Integration with 1000+ apps, CRMs, PMSs

Create automated workflows for review request campaigns

Create Automated Campaigns

Instant campaign

Drip campaign

Create and Manage Campaigns for Review, Customer Experience, Surveys and Promotions

Reviews

Customer Experience Score

Surveys

Promotions

Create custom HTML templates to precisely match your branding

Respond to reviews on third-party sites directly from one dashboard

Review Response Templates

Auto-respond to reviews

Tag employees to reviews to manage performance

Custom microsite showcasing business information, Internet Reputation Protector reviews, Webchat. The microsite is integrated with Google maps and Google reviews

Google seller ratings: Display 5-star ratings in Google Adwords campaigns

Showcase reviews on your business website via iFrame or API

Auto-share reviews on Facebook and Twitter

Unified inbox for 2 way communication for online web chat, facebook messenger and text messaging

Employee leaderboard

Reviews and ratings over time, by custom hierarchy

Reviews and ratings over time, by location

Customer satisfaction over time, by location

Reviews and ratings by source

Net promoter score (NPS)

For surveys

For 3rd party reviews & social media posts

Visitors traffic report

Download reports in Excel / PDF

Create and manage customer database

Get new private reviews via text, image, and video

Text reviews

Image & video reviews

Share reviews to social channels

Our Customers Love Us

View More Clients Reviews

I’m Ready to Take Control of My Online Reputation.
Sign Me Up for a Demo!

Questions? Contact us for more information

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