Internet Reputation Protector
All-in-One Reputation and Communication Solution
Manage Your Online Reputation and
Stay Connected with Your Customers
Your one-stop shop to position, promote, and protect your business
Never lose a customer over poor online reviews or slow response times. Our Internet Reputation Protector makes it easy to manage your reviews, customer communication, directory listings, and more with simple yet powerful solutions. The Internet Reputation Protector improves two key aspects of your online presence – reputation management and customer communication.
Reputation Management Solutions
Review
Management
Easily collect and manage more
customer reviews
Monitor
Access all your customer reviews, from every source, in one dashboard.
Generate
Easily collect more reviews with automated email and text campaigns.
Promote
Automatically share your reviews across channels.
Directory Listings
Management
Promote your business in 50+
top directory listings
Manage
Easily secure, manage and monitor your business information.
SEO
Rank higher and accurately in search engine results.
Auto Sync
Save time with listings that automatically update across all sites and platforms.
Ticketing
Assign tickets to employees for
quicker replies
Ticket
Management
Resolve problems proactively by assigning support tickets for reviews.
Real Time Alerts
Notifications are sent to specific employees when a new ticket is assigned and each time its status changes.
Reporting
Track issue resolution and measure employee performance with detailed service reports
Add-on feature starting at $75/mo • Available only with the Professional Plan
Text Message
Surveys
Fix problems before they arise
with customer surveys
Engage
Easily design custom surveys that engage customers in real-time.
Measure
Customer experience, employee satisfaction, and more.
Transform
Turn feedback into improved experiences.
Add-on feature starting at $75/mo • Available only with the Professional Plan
Insights
Stay ahead of the competition
Compare
Get the same insights into your competitors’ customers that you have for your own.
Identify
Determine the root causes driving sentiment for reviews, social media comments and survey responses.
Capture
Benchmark strengths and weaknesses and identify opportunities to gain new customers.
Add-on feature starting at $75/mo • Available only with the Professional Plan
Benchmarking
Analysis through customer feedback
Sentiment
Trends
Humanize big data to understand the sentiments expressed in feedback and improve operations.
Compare
Measure sentiment for products and services against industry leaders at a brand, national or local level.
Evaluate
Drill down into specific topics, keywords, and adjectives driving customer sentiment.
Add-on feature starting at $75/mo • Available only with the Professional Plan
Referrals
Make it easy for your current customers
to refer new customers.
Request
Send your happy customers a referral request in just a couple of clicks.
Brand Exposure
Customers can refer your business on social media, or directly with their family and friends through email and messaging apps.
Automate
Completely automate your referral campaigns and get new leads.
Add-on feature starting at $85/mo • Available only with the Professional Plan
Customer Communication Solutions
Inbox
Receive all your customer messages in
one inbox
Stay Informed
Threaded conversations allow for all team members to stay up to date throughout the customer journey.
Ready to Use
Templates
Easily and quickly respond to reviews with templates.
GMB, FB and IG
Messaging
Chat with customers over Google, Facebook and Instagram messaging.
Receptionist
Turn missed calls into voicemail transcripts and respond via text.
Video Chat
Start video calls instantly on any device, from one inbox.
Webchat
Get new business in real time from
your website
Lead
Management
Each conversation gathers a name and a phone number, so you can focus on closing the deal instead of collecting contact details.
Live Chat
Engage your website visitors in real-time.
Chatbot
Our chatbot automatically answers FAQs, freeing up your team’s time.
Mass Texting
Send Text Messages to a Large Number
of Contacts in One Click
Schedule
Send out texts to be delivered on a set date and time, or over a period of time.
Reporting
Get real-time data on all your text messaging with advanced analytics.
Contact List
Easily upload your contacts in bulk or integrate with your CRM.
Add-on feature starting at $189/mo for 2,000 text/mo • Available only with the Professional Plan