Reputation Management Solutions
Automated
Customer Review
Management
If you want to easily collect and manage more customer reviews, we can help.
• Collect more customer reviews with automated email and text campaigns that are customized to request reviews from your target audience
• Receive instant notifications of new reviews
• Automatically promote new reviews on your website
Work as a Team and
Track
Performance
with Leaderboards
Don’t let closing a sale be the end of your customer interaction. Motivate your employees to work together and collect more reviews from satisfied customers to boost your reputation.
• Improve team productivity and collect more reviews with an employee leaderboard
• Drive healthy competition by tracking requests, reviews, and ratings for each employee
Promote Your
Business in 50+ Top
Directory Listings
Easily secure and monitor your business information with directory listings on popular review sites like Google, Facebook, Yelp, and more, making it easier for customers to find your business and leave reviews. Compile your positive reviews from more than 150 review sites into a single SEO-optimized business profile. Highlight the reviews you want people to see in online search results, and that will help you get more leads!
Assign Tickets to Employees
for Quicker Replies
Show your customers you care about their feedback by resolving issues quickly and thanking them for positive reviews. We help make sure your customers are never left hanging.
• Resolve problems proactively by assigning support tickets for reviews and social media comments
• Track issue resolution and measure employee performance with detailed service reports
Fix Problems Before They Arise with
Engaging Customer Surveys
Sometimes the customers who don’t complain are the least satisfied. Don’t lose a customer because you don’t know they’re unhappy – we help you stay connected throughout the entire customer journey and resolve issues before they arise.
• Easily design custom surveys that engage customers in real-time
• Measure customer experience, employee satisfaction, conduct market research, and more
Stay Ahead of the Competition with
Data Insights
Don’t lose customers by flying blind. We’ll help you gain an edge by mapping out customer sentiment trends using information from your competitor’s reviews as well as your own.
• Identify the root causes driving sentiment for reviews, social media comments and survey responses
• Get the same insights into your competitors’ customers that you have for your own
• Benchmark strengths and weaknesses and identify opportunities to capture market share
• Turn insights into actions that drive meaningful results
Customer Communication Solutions
Today’s customers expect fast and helpful responses to their messages. Our customer communication solutions help you consolidate and streamline your customer interactions to make it easy to stay connected. We’ll help make sure you never miss a sale simply because you forget to check your messages. Here’s what you’ll get:
All Your Customer Messages in
One Inbox
66% of customers have used at least 3 different communication channels to contact a business. With all these separate channels, it's easy for messages to slip through the cracks. We’ll help make sure you can easily reply to all your customers’ messages on one simple platform.
View and respond to messages from customers on any channel using one inbox, including:
• Video Chat
• Webchat
• Text messages
• Facebook Messenger
*Coming soon: Google and Instagram Messaging Integration!
Make it Easy to Connect with Customers through
Website Chat Features
79% of businesses say live chat has a positive effect on sales, revenue, and customer loyalty. Don't lose business when your office is closed - be available 24/7 without extending business hours using our website chat features.
• Chat live with your website visitors or use our Chatbot feature to automatically reply to questions
• Use this customizable widget to capture leads and communicate more effectively
Reach Customers Directly with
Mass Text Messaging
Customers open 98% of text messages, compared to just 20% of emails Don't lose a customer just because they never check their email. We’ll help you reach your customers through their preferred communication channel.
• Easily send text messages to 200 customers at once
• Send up to 1,000 texts per month for each business location
• This feature can be used to advertise promotions and make announcements
The Ultimate Solution to Improving Your Online Customer Relations
By combining our reputation management and customer interaction solutions, we’re able to offer everything you need to enhance your online customer relationships in one affordable package. We’ll make sure customers are attracted to your website, engaged by your services, and delighted with their experience. Don’t worry about spending extra time and resources finding reviews and communicating with your customers - we’ll help streamline the whole process so you can make more sales and satisfy your customers easily and automatically.
View Plans & Pricing
Standard
Reputation Management
$189
Per Month, Per Location
$189 one-time setup
$1995
Per year, Per location
No setup fee
What You Get:
- Secure Top 50+ Directory Listings
- Monitor and Collect Reviews:
- Send Review Requests by Email or Text
- Receive Instant Email, Text, or App Alerts When You Receive a New Review
- Respond to Google & Facebook Reviews from the Dashboard
- Customize Your Dashboard:
- Branded Review Request Invitations
- Add Custom Fields to Contact Information
- Organize Your Customers by Tags for Easy Sorting
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Professional
Reputation Management + Interactions
$299
Per Month, Per Location
$299 one-time setup
$3157
Per year, Per location
No setup fee
What You Get:
- Secure Top 50+ Directory Listings
- Monitor and Collect Reviews:
- Send Review Requests by Email or Text
- Receive Instant Email, Text, or App Alerts When You Receive a New Review
- Respond to Google & Facebook Reviews from the Dashboard
- Customize Your Dashboard:
- Branded Review Request Invitations
- Add Custom Fields to Contact Information
- Organize Your Customers by Tags for Easy Sorting
- Customer Communication Management:
- One Unified Inbox from Multiple Platforms
- Assign Conversations by Department or Employee
- Threaded Conversation History
- Communication Platform Integrations:
- Webchat
- Video Chat
- Text Messages
- Facebook Messenger
*Coming soon: Google and Instagram Messaging Integration!
SIGN UP TODAY AND WE’LL WAIVE THE SETUP FEES
Explore Our Add-Ons
- Appointment Confirmation & Reminder Text Messaging Templates $75 one-time
- Customizable Surveys $75/mo
- 24/7 Automated ChatBot Integration Starting at $79/m + $299 setup fee
- Benchmarking & Insights $75/mo
- Customizable, ready-made templates for your business.
- Service reminder and appointment confirmation templates complete with branded graphics and text.
- Build your perfect survey with a wide choice of question types and advanced display logic. Collect feedback on products, services, and overall experience from your customers.
- Turn surveys into convenient text conversations or lead to a separate, ready-built landing page for long-form surveys.
- Send surveys to customers via email, text, social media, or host it on your website.
- Automatic reports, sentiment analysis, and actionable insights can be sliced and diced by time, by location, and much more.
- Provide your website visitors with immediate answers to their inquiries. Any time, anywhere.
- We’ll help you create a natural automated conversation flow that will enable your website to better capture and qualify leads.
- With our 24/7 ChatBot, you’ll boost your sales and support without increasing overhead.
- Our ChatBot program is self-learning, easy-to-use, and completely customizable. We provide you with the template, install it on your site, and train your team on how to use it.
- AI technology automatically learns how to better respond to inquiries based on chat history.
- Connect our automated ChatBot to our live chat platform or connect it to your existing live chat platform.
- Our Ready to Use ChatBot Templates Include:
- Customer Service – 24/7 automated customer support
- Lead Generation – Collect lead & customer data automatically
- eCommerce Bot – Sell your products directly through the chat window
- Humanize big data to understand the sentiments expressed in feedback and improve operations at the location and corporate level.
- See how your stack up against your competitors – Compare sentiment for products and services against industry leaders at a brand, national or local level.
- Analyze your competitors’ reviews from hundreds of review sites and social platforms so you can identify and track trending topics.
- Evaluate your relative performance using the same categories and sub-categories you create for your own business insights, then drill down into specific topics, keywords, and adjectives driving customer sentiment.
Compare Plans
The Pool Marketing Site has crafted a complete solution to bridge the communication gap between your business and your customers. We offer more features at a fraction of the price of other comparable services!
We can help you collect more online reviews and manage your directory listings. And, for the first time ever, we’re bundling in our brand new text messaging and web chat program!
Standard
Professional
Premium
Directory Listings
We secure your business listings across 50+ sites
Review Monitoring
Monitor reviews from 250+ sites from one dashboard
Receive instant or daily review alerts via email or SMS
Set alerts based on review rating, review source, keywords
Review Generation
Automatically get new reviews via SMS, MMS, email, website, kiosks
Get new reviews on third party review sites or your own website
Integration with 1000+ apps, CRMs, PMSs
Direct Google Reviews – private API integration with Google
Create and track reviews goal on individual or all review sites
Review Management
Respond to reviews on third-party sites directly from one dashboard
Review Response Templates
Auto-respond to reviews
Automatically flag reviews with spam or slander
Bulk review management using review tagging and ticketing
Tag employees to reviews to manage performance
Review Marketing
Internet Reputation Protector microsite showcasing business information, and reviews
Microsite ranks on Google search
Google seller ratings: Display 5-star ratings in Google Adwords campaigns
Showcase reviews on your business website via iFrame or API
Auto-share reviews on Facebook and Twitter
Campaigns
Create campaigns for reviews, customer surveys, and promotions
Create automated workflows, drip or instant campaigns
Create custom HTML templates to match your brand and voice
End-to-end conversion funnel report
Reporting
Reviews and ratings over time, by source, by location, by custom hierarchy
Customer satisfaction over time, by location
Net promotor score (NPS) for surveys, 3rd party reviews
Employee leaderboard
Visitors traffic report
Download reports in Excel / PDF
Enterprise Features
Role-based dashboards at corporate, regional, branch level
Custom hierarchy and filters – regions, locations, products, employees
Create your own user experience by integrating our REST APIs
Setup custom user roles & role-based permissions
Execute bulk operations via UI or excel for 1000s of locations, users
Customer Communication Management
Unified inbox for web chat and 2-way texting
Initiate and archive conversations
Receive emails alerts and push notifications
Capture and turn website visitors into leads with web chat
Customized chat window to match your website
Enable chat for multiple websites and locations
Chat in real-time with customers while they are on your website
Web chat automatically respond to frequently asked questions about your business
Easily send text messages to 200 customers in one go
Customer Surveys
Create surveys for customer, employee, product, brand experience
Mix and match multiple question types
Add advanced skip and display logic to increase question relevance
Distribute surveys via Email, SMS
Net Promoter Score (NPS) survey reporting
Include 3rd party review request within survey
Reply to survey respondent via email
Convert survey responses into service tickets
Role-based survey response alerts for locations and teams
Reviews Support Ticketing
Create support tickets from reviews, social mentions, surveys
Assign tickets to employees, track issue resolution
Receive email alerts for service ticket creation and updates
Advanced reporting to track ticket resolution
Data Insights
Analyze customer feedback trends
Understand what’s working, what needs attention
Location analysis – understand relative operational performance
Create and manage custom categories and subcategories
Edit snippets – refine insights based on business priorities
Download insights as Excel / PDF reports
Compare Internet Reputation Protector vs Podium, Broadly & Chekkit
Internet Reputation Protector
Podium
Broadly
Chekkit
Google Partnership & Integrations
Direct Google reviews (Private Google API)
Respond to Google reviews (GMB integration)
Microsite (Google Maps & reviews integration)
Manage Directory Listings
We secure your business listings across 50+ sites
Monitor Your Reviews
Monitor reviews from one comprehensive dashboard
150+ sites
15 sites
3 sites
2 sites
New review alerts – instant, daily and weekly
Via Email
Via SMS
Filtered by review source
Filtered by review ratings
Role-based dashboards and custom alert routing at corporate, regional, branch level
Custom hierarchies for regions, locations, products, ratings, sources, and employees
Review Generation
Create and track goals for review volume
Get new reviews online – on 3rd party sites and on Internet Reputation Protector
Review request automation
Integration with 1000+ apps, CRMs, PMSs
Develop and Manage Campaign Automated Workflows
Create automated workflows for review request campaigns
Create Automated Campaigns
Instant campaign
Drip campaign
Create and Manage Campaigns for Review, Customer Experience, Surveys and Promotions
Reviews
Customer Experience Score
Surveys
Promotions
Create custom HTML templates to precisely match your branding
Manage Online Reviews
Respond to reviews on third-party sites directly from one dashboard
Review Response Templates
Auto-respond to reviews
Tag employees to reviews to manage performance
Market 5-Star Reviews
Custom microsite showcasing business information, Internet Reputation Protector reviews, Webchat. The microsite is integrated with Google maps and Google reviews
Google seller ratings: Display 5-star ratings in Google Adwords campaigns
Showcase reviews on your business website via iFrame or API
Auto-share reviews on Facebook and Twitter
Manage All Customer Communication
Unified inbox for 2 way communication for online web chat, facebook messenger and text messaging
Detailed Review & Customer Feedback Reporting
Employee leaderboard
Reviews and ratings over time, by custom hierarchy
Reviews and ratings over time, by location
Customer satisfaction over time, by location
Reviews and ratings by source
Net promoter score (NPS)
For surveys
For 3rd party reviews & social media posts
Visitors traffic report
Download reports in Excel / PDF
Create and manage customer database
Get new private reviews via text, image, and video
Text reviews
Image & video reviews
Share reviews to social channels
Gather Detailed Feedback with Customer Surveys
Create custom surveys
Mix and match multiple question types
Add advanced skip and display logic to increase question relevance
Distribute surveys via Email & SMS
Segment by customer journey, moments of truth
Net Promoter Score (NPS) survey reporting
Include review request within survey & reply to survey respondent via email
Convert survey responses into service tickets
Role-based survey response alerts for locations and teams
Multiple locations supported
Reviews Support Ticketing
Create support tickets from reviews, social mentions, surveys
Assign tickets to employees and track issue resolution with reporting
Receive email alerts for service ticket creation and updates
Monitor Data Insights for Online Reviews
Customer feedback analysis using NLP – understand what’s working, what needs attention
Location analysis – understand relative operational performance
Create and manage custom categories and subcategories
Edit snippets – refine insights based on business priorities
Download insights as Excel / PDF reports
Benchmark vs. competitors at brand, location, product level
Access public review data for all your competitors
Compare reviews and ratings over time, by source, by category
Track brand mentions for your competitors on 30M+ sites and social channels including Facebook, Twitter, Linkedln, YouTube
Analyze customer feedback trends